Privacy policy

Last Modified: October 9, 2025

Introduction

Scrachee LLC (“Company”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.scrachee.com (“the Website”) or use any content, services, functionality, mobile applications, downloadable materials, or courses (“the Services”).

By accessing or using our Website, you agree to this Privacy Policy and to our Terms of Use. If you do not agree, please do not use our Website.

Children’s Privacy

Our Website and Services are not intended for children under 16 years of age (or under 13 years of age for users located in the United Kingdom). We do not knowingly collect personal information from children below these ages.
If we learn we have collected personal information from a child under these thresholds without verified parental consent, we will delete that information.
If you believe we may have collected personal data from a child, please contact us immediately at support@scrachee.com.

When We Collect Information

We collect personal data from you when you:

  • Access our Website

  • Make a purchase

  • Sign up for our newsletter

  • Fill out forms

  • Respond to surveys

  • Interact with us through social media or other digital channels

  • Use cookies or similar tracking technologies

What Types of Information We Collect

Voluntary Information

Name, email address, mailing address, phone number, payment details, or any other personal data you provide to us voluntarily.

Automatic Information

Device information, browser type, IP address, location data, traffic logs, cookies, and other tracking technologies.
This helps us improve our Website and deliver better service.
We may also collect aggregate data that does not identify you personally.

How We Collect Information

Scrachee LLC is the data controller for personal data collected through this Website. We use:

  • Cookies: Small files stored on your browser or device to help us remember your preferences and recognize repeat visitors.

  • Web beacons / pixel tags: For tracking website interactions.

You can disable cookies through your browser settings, though some features of our Website may not function properly without them.
Some of this data may be shared with trusted third-party advertising or analytics partners.
We do not sell your personal data for monetary gain.

How We Use Your Information

We use your information for legitimate interests, including to:

  • Provide products and services you request

  • Process your orders and manage payments

  • Respond to customer service inquiries

  • Send you newsletters or marketing communications if you consent

  • Improve our Website and services

  • Prevent fraud and ensure website security

  • Comply with legal or regulatory obligations

We do not use fully automated decision-making or profiling.
If you disagree with a decision made partly by automated processes, you can request a manual review.

Third-Party Disclosures

Some content or applications on the Website may be served by third parties, such as advertisers or payment processors.
We do not control third-party privacy practices and encourage you to review their privacy policies if you interact with them through our Website.
We will disclose your information if required by law or to protect our rights or the safety of our customers.

International Transfers

We may transfer personal data outside your country, including to the United States, using appropriate safeguards under applicable data protection laws.
We take reasonable steps to ensure an equivalent level of data protection is in place.

Data Retention

We retain your personal data for up to 2 years to maintain service records and comply with legal obligations.
After this period, your data will be securely deleted unless a longer retention period is required by law.

Data Security

We have implemented measures to protect your information, including:

  • Encryption of payment details

  • Secure servers behind firewalls

  • Regular malware scanning

Please note that no internet transmission is completely secure. You share data with us at your own risk.
In the event of a data breach, we will notify affected users as required by applicable law.

Data Protection Measures

We maintain role-based access controls, least-privilege permissions, encryption in transit, audit logging, periodic access reviews, and regular security audits designed to prevent unauthorized access or sharing of your information.

Data Sharing

  • Customer data is not shared with third parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone for any purpose.

  • Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Data Transfer Restrictions

We do not transfer your personal data to any external organizations for their independent use under any circumstances. Where we use service providers to operate our Website or deliver the Services (e.g., payment processing, hosting, analytics), they act only as our processors under contract, may use the data solely to perform services for us, and are not permitted to sell, share, or use your data for their own purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Lodge a complaint with a data protection authority

  • Withdraw consent to marketing communications at any time

To exercise these rights, email us at support@scrachee.com.

California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • We do not sell personal information for monetary gain.

  • You may opt out of targeted advertising or request access to or deletion of your personal data by contacting support@scrachee.com.

  • You will not be discriminated against for exercising these rights.

For more information, visit https://oag.ca.gov/privacy/ccpa.

Do Not Track

Some browsers offer a “Do Not Track” (DNT) feature.
Our Website does not currently respond to DNT signals, but you may adjust your cookie settings directly in your browser.

Mobile Services

If you choose to sign up for future SMS or text notifications, your standard carrier rates may apply.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
The date of the last revision appears at the top of this page.
If we make material changes, we will notify you by email.
You are responsible for reviewing this Privacy Policy periodically.

Contact

If you have questions or concerns about this Privacy Policy or your data, please email support@scrachee.com.

If you are in the UK or EU and believe your privacy rights have been violated, you may also contact the Information Commissioner’s Office (UK) or the European Data Protection Board.