Contact information

Contact Information Policy

Last Modified: July 2, 2025

At Scrachee LLC, we value transparent and open communication. Please review the following guidelines on how to contact us and how we handle customer inquiries:

Contact Methods

For all customer service, order questions, or general inquiries, please use:

We currently do not offer phone support.

Response Times

We aim to respond to all inquiries within 2 business days (Monday–Friday, excluding holidays). Response times may be longer during high-volume periods, weekends, or holidays.

Respectful Communication

We expect customers to communicate respectfully with our team. We do not tolerate abusive, threatening, or harassing messages through any of our contact methods. Scrachee LLC reserves the right to refuse further communication or service in such cases.

Data and Privacy

Any personal information you provide while contacting us will be handled in accordance with our Privacy Policy. We will never sell your contact information.

Third-Party Contact

Scrachee LLC cannot guarantee responses to messages sent through social media, third-party messaging apps, or unofficial channels. To ensure your inquiry is received, please use our official email or mailing address.

Policy Updates

We may update this policy from time to time. Please check back periodically for any changes.